FREQUENTLY ASKED QUESTIONS
WHAT IS OUR SERVICE?
We act as a consolidator. This means we fill your order from many different manufacturers and combine them into one economical shipment. This way, you can afford to buy the best and most authentic products from Bangkok on a regular basis. With us, there are no other middlemen–direct from Bangkok to you. Our guarantee is that our products are from Thailand, authentic, and high quality. Many of our brands are the same items as can be found on the shelves of stores in Bangkok.
WHAT IS YOUR COST?
Our goal is to have repeat orders from customers. Because of this, we endeavor to keep your cost as low as possible. Since we are in Bangkok, we buy directly from Thai food manufacturers. Your final cost will depend on how much you buy. The more you buy; the more you save!
Just submit your order to us for pricing. Once submitted, we will price it and get back to you.
HOW DO YOU ORDER GOODS ON THIS WEBSITE?
To save you money and time, most items for sale are sold in full case lots. You can save even more by buying in larger sizes when possible. Please prepare your list of products (and brands if you know) and quantities. Then go to our Contact Us page and either copy & paste into the Comments box or attach as a file. Alternatively, you can send an email with your attachment to Ron@ThaiFoodIngredients.com. Once we receive it, we will price it and send you a quote.
DO WE ORDER BY PRODUCT OR BRAND?
If brand is not important, just send us what products (and sizes) you want and we will provide some choices for you. If you know the exact brand and size, please so submit. Please remember most items ordered are sold in full case lots.
WHAT ARE THE SHIPPING TIMES BY BOAT AND AIRPLANE?
By Ship–usually no more than 1 month to a specified seaport near you. You can pickup at the docks, OR we can arrange to have the products delivered to your door–UP TO You!
By Airplane–Delivery is usually within 2-4 days of the order to the nearest international airport. You can pickup at the airport, OR we can arrange for delivery to your door–UP TO YOU!
HOW IS PAYMENT HANDLED?
We accept Letters of Credit, Bank Wire Transfers, or credit cards (with a 4 % processing fee). Once we have your order ready to ship, we will send you an invoice.
WHAT DOES “FREE” TRANSPORTATION MEAN?
FREE means FREE. We ship your order CIF to the nearest international port. We can even make arrangements to get your order delivered to your front door!